Frequently Asked Questions
Everything you need to know about your Avicii Official Merchandise order.
How do I ensure I am buying authentic Avicii merchandise?
This is the official webstore for Avicii. All products sold here are certified authentic and designed in collaboration with the Tim Bergling Foundation to honor Tim's legacy.
Where does my order ship from and how long will it take?
Orders are processed within 2-3 business days. We ship worldwide from our fulfillment centers in Europe and North America. Shipping times vary by location, typically ranging from 5-12 business days.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please note that limited edition drops may have specific return restrictions noted on the product page.
How should I care for my Avicii hoodies and tees?
To preserve the quality of the prints and fabric, we recommend machine washing cold, inside out, with like colors. Tumble dry on low or hang dry to prevent shrinkage.
Do you ship internationally and are there customs fees?
Yes, we ship to most countries globally. Please be aware that international orders may be subject to import duties and taxes upon arrival, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.